Silverstone Classic

Terms And Conditions

Please read these terms and conditions and privacy policy carefully before using this Web Site.

	These Terms and Conditions do not affect your statutory rights.
	The CAES Classic is operated under licence by CAE (Silverstone) Limited and organised on its behalf by Motion Works UK Limited.
	The Terms and Conditions of trading and Web Site use, apply to all CAES operations including any or all of the partners, affiliates, joint ventures and companies under the management or operation howsoever involved in the supply of products and or services on behalf of said company.
1.1.	"CAES" means CAE (Silverstone) Limited (company reg. no. 06224385) whose registered address is: Field Place, Broadbridge Heath, Horsham, West Sussex, RH12 3PB
1.2.	"Catalogue" means the electronic catalogue of products and services offered by CAES or the companies under which CAES operates;
1.3.	"Force Majeure" means any cause affecting the performance by CAES of its obligations arising from acts, events, omissions, happenings or non happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party;
1.4.	"Working days" means Monday to Friday, excluding Bank or other Public holidays;
1.5.	"Working Hours" means 0830-1700 UK Time;
1.6.	"Site" means any building, or Web based store from which CAES performs part or all of its business;
1.7.	"We", "Us", "Our" "(the) Company" means CAES;
1.8.	"You", Your" means the individual who is using the Site;
1.9.	"(the) Customer" means the individual attempting to or actually performing a purchase;
1.10.	"Consumer Protection Regulations" means The Consumer Protection (Distance Selling) Regulations 2000.
2.	Precedence
	The order of precedence is:
2.1.	Additional Terms and Conditions or Limitation of Use applied to individual products, tickets, services or promotions;
2.2.	In relation to tickets, Section 21;
2.3.	These standard Terms and Conditions.
3.	Service Offering
3.1.	The Company reserves the right to refuse to trade with individuals whose credentials cannot be verified, including those living in countries where credit/debit card fraud is known to be active. The Company will use discretion in these matters and the resultant decision will be final;
3.2.	Methods of ordering:
3.2.1.	Via the Internet at the relevant Web Site address;
3.2.2.	By Telephone using the numbers advertised;
3.3.	All products, tickets and services are subject to availability;
3.4.	CAES makes every effort to supply the goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice;
3.5.	In the event that CAES cannot supply the goods ordered by the Customer, CAES reserves the right to offer goods of equal or superior quality or value at no extra cost. If the Customer do not wish to accept the alternative goods offered the Customer may cancel the order and require any money paid to CAES in respect of that order to be refunded.
4.	Order Fulfilment
4.1	All contracts of sale made by CAES shall be deemed to incorporate these terms and conditions, which shall (save as provided in Clause 2.1) prevail over any other terms;
4.2	Goods and services, together with VAT, are invoiced at the price prevailing at time of order. CAES reserves the right to modify the prices from time to time;
4.3	Paid orders will be acknowledged with a Payment Confirmation e-mail;
4.4	In the event of Products being out of stock CAES may contact You to advise of an estimated delivery date and enquire if You wish to receive an alternative product or not proceed with the ordered item. For this reason, please ensure You provide contact details during the registration process.
5.	Payment Processing
5.1.	Banking Institutions
5.1.1.	Payment processing is performed via SSL secure connections between Our servers and the Banking Institutions;
5.2.	Credit/Debit Card Payment;
5.2.1.	CAES accept the following Credit and Debit Cards: MasterCard, Visa, Switch, Solo and Delta;
5.2.2.	CAES reserve the right to refuse to trade with any individual where fraudulent use of credit/debit cards is suspected as determined by CAES management or employees acting as their agents;
5.2.3.	CAES reserve the right to refuse to transact with any Country or Countries where fraudulent use of credit/debit cards is considered by CAES's Management as excessive risk;
5.2.4.	Please ensure all card details are entered correctly on the order form as incorrect data will result in the credit/debit card being rejected for payment and can cause delays to the order fulfilment process;
5.2.5.	Payment is charged to the credit/debit card on confirmation of successful payment and items ordered are in stock;
5.2.6.	For Delivery addresses that are different to the Card Holders address please ensure that the Invoice/Billing address is the same as the Card Holders;
5.2.7.	CAES reserve the right to request additional identification in respect of credit/debit card or address verification if deemed appropriate.
6.	Packing, Postage & Delivery
6.1.	Please see Delivery Information and prices applicable to the individual Web Site;
6.2.	Any time or date stated for delivery is an estimate only. CAES makes every effort to despatch goods on time, but does not accept liability for failure to deliver within the stated time;
6.3.	Delivery is provided through third party courier and postal companies and CAES is not liable for delays or loss incurred;
6.4.	Some orders will require a signature on delivery so if possible please provide a delivery address where the order can be signed for in normal Working Hours;
6.5.	CAES does not accept liability for shortages or damage to deliveries unless the Customer notifies CAES of the shortage or damage in writing within 7 days of receipt of the delivery;
6.6.	The Customer has to accept the goods when they are ready for delivery;
6.7.	Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage shall pass to the Customer;
6.8.	Title in the goods does not pass to the Customer until payment is received in full by CAES;
7.	If the Customer cannot accept delivery, CAES may at its option:
7.0.1.	store and insure the goods at the Customer's expense and risk or;
7.0.2.	sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall.
7.1.	Out of Stock and Non-Availability
7.2.	Products out of stock but on order are normally delivered within 28 working days but can occasionally take longer and will be exempt from delivery clause 6;
7.3.	Items that are no longer available will be:
7.4.1.	Removed from the Web Site;
7.4.2.	Cancelled from Your Order;
7.4.3.	You will be contacted by a CAES Customer Service representative to either select an alternative product or receive a refund.
8.	Cancellation
	Cancellation of orders by consumers can only be accepted in accordance with the distance selling Distance Selling Consumer Protection Cancellation of Contracts away from Business Regulations: 1987.
9.	Warranties and Returns
9.1	CAES is committed to providing its Customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective, and in keeping with Our commitment to providing Customers with excellent service, We offer the returns facilities set out below;
9.2	All goods supplied by CAES are warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used. Subject to this, however, goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing;
9.3	Subject to the right of consumers to return goods for refund under Consumer Protection Regulations, CAES does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering;
9.4	In the event that CAES, at its discretion, agrees to accept the return for credit of unwanted products, the goods must be returned with CAES prior agreement within 7 days of delivery. The goods must be in perfect re-saleable condition and returned in original packaging;
9.5	CAES will accept the return of defective products for full refund or replacement, if, but only if, the goods are returned within 7 days of delivery;
9.5.1	CAES Customer Service is able to advise You of which method of delivery to use to return the products depending on the nature of the product;
9.5.2	Only Authorised Returns will be accepted;
9.5.3	CAES cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage;
9.5.4	Proof of postage is not proof of delivery and You are therefore strongly advised to send Your package by recorded delivery, registered post or courier, and to maintain sufficient insurance to cover the value of the goods;
9.5.5	This warranty shall not apply if the goods have been opened, used, worn, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions;
9.6	Some products (particularly tickets) may be declared as non-returnable. These will be clearly identified at the time of purchase;
9.7	We give no warranty of any kind, express or implied: that any information about products or services is accurate, up to date or complete; or that any statements by us relating to any products or services, included on the site, constitutes any warranty that the products or services are fit for a particular purpose or of satisfactory quality.
10.	Customer Satisfaction Policy
	CAES operate a Customer Satisfaction Policy. Should You not be completely satisfied with Your experiences, products or service at any CAES store:
10.1	Please contact CAES's Office;
10.2	CAES will duly investigate Your enquiry and make an initial reply to You within fifteen working days;
10.3	CAES will also provide You with an estimate as to the time required to comprehensively resolve Your issue, keeping You informed throughout the process;
10.4	Please see the Contact Information for further address and contact details.
11.	Security & SSL
11.1	Cookies. When visiting or purchasing from CAES's Web Sites, "cookies" may be left on Your PC. A cookie enables You to be able to track Your orders and supply other mutually helpful information. You can disable cookies from Your Browser Options but this may affect Your experiences on the Web Site;
11.2	The use of Secure Socket Layer (SSL) is a protocol used on the Internet to encrypt data to ensure secure transmission. This functionality is denoted by a padlock symbol at the bottom of Your browser. CAES use Thawte Consulting as the Certification Authority confirming the identity of the server to which data is sent.
12.	Contact Information
	To ensure customers receive the highest level of Customer Satisfaction, queries, concerns and complaints can be addressed in writing to: Customer Services Director Motion Works Uk Limited Northamptonshire NN12 8GX United Kingdom Telephone: 01327 856024
13.	Liability
13.1	CAES shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of profits, loss of goodwill, damage to trading relationships, and financial loss. CAES's liability in respect of all other losses shall be limited to the invoiced value of the relevant order;
13.2	Nothing in this agreement shall limit CAES's liability for death or personal injury caused by its negligence;
13.3	In accordance with the Health and Safety at Work etc Act 1974 and the Consumer Protection Act 1987, CAES confirms that the goods it supplies as a distributor do not present a hazard to health and safety when properly used for the purpose for which they are designed and when the Customer takes reasonable and normal precautions in their use;
13.4	Every effort is taken to ensure that product text and images accurately portray the products concerned. Slight variations may occur;
13.5	If You chose to use the Site (including the purchase of products and services) we will not be liable for any loss of profit, income or business opportunity or any other direct or indirect loss which results from any failure or delay by Us;
13.6	In no circumstances shall We or any of our employees be liable for any loss or damaged suffered as a result o any use of the Site though we do not exclude any liability from death or personal liability caused by our negligence.
14.	Intellectual Property
14.1	All Web Site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web Site are copyright CAES, and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED;
14.2	CAES or entities to which CAES has contracted with, own or are licensed to use all copyright, database rights or similar rights and information within the site;
14.3	Permission is granted to electronically copy and to print in hard copy portions of this Web Site for personal use where the sole purpose of placing an order with CAES or companies under its management or operation or using this Web Site as a shopping resource. All such replications must retain original copyright and proprietary notices;
14.4	Any other use of materials on this Web Site including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of CAES is strictly prohibited;
14.5	CAES, and/or other CAES services referenced on this Web Site are either trademarks or registered trademarks of CAES or its holding company, UK and/or other countries. Other product and company names mentioned on this Web Site may be the trademarks or registered trademarks of their respective owners.
15.	Governing Law and Contract Formation
15.1	No contract will subsist between You and CAES for the sale by it to You of any product unless and until CAES accepts Your order by e-mail confirming that it has accepted Your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to You at the time CAES sends the e-mail to You (whether or not You receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales, and You and CAES irrevocably submit to the non-exclusive jurisdiction of the English Courts;
15.2	CAES reserve the right to use another court if elected.
16.	Privacy Policy
	Please read CAES's Privacy Policy.
17.	Force Majeure
	Where, in spite of its reasonable efforts, CAES is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.
18.	General
18.1	Nothing in these terms and conditions affects Your statutory rights, either as a consumer or otherwise;
18.2	If any provision in these Terms and Conditions inclusive of all or any Additional Terms and Conditions in precedence is held to be invalid or unenforceable, it shall be deemed severed from said Terms and Conditions and this shall not affect the validity or enforceability of the remaining provisions;
18.3	Any waiver of a breach of the prevailing Terms and Conditions must be in writing;
18.4	Any variation of prevailing Terms and Conditions must be in writing and signed by a duly authorised CAES official;
18.5	The headings are for convenience only and shall not affect the interpretation of these Terms and Conditions;
18.6	Any notices given under the prevailing Terms and Conditions shall be in writing and (a) sent by first class pre-paid post to the last known address of the party or (b) by e-mail to the last notified e-mail address of the party. The notice shall be deemed served (a) two working days after posting or (b) after system confirmation of e-mail delivery.
18.7	CAES may at its discretion record telephone transactions for staff training and quality control purposes;
18.8	CAES reserves the right to change or amend these terms and conditions at any time and without prior notice.
19.	The Consumer Protection (Distance Selling) Regulations 2000
19.1	Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the CAES Web Site are, with the exception of certain excepted contracts, subject to The Consumer Protection Regulations;
19.2	If the Consumer Protection Regulations apply, Customers may cancel goods purchased from CAES by sending a notice of cancellation by post or hand delivery to CAES's head office. See Contact Information;
19.3	The Customer will be responsible for the cost of returning the goods. If the Customer does not actually return the goods to CAES, the Customer is under a duty to make the goods available for collection from the address to which they were delivered;
19.4	The Customer is under a duty to retain possession of the goods whilst they are awaiting return to CAES and to take reasonable care of them during this period.
20.	Tickets
20.1	Tickets are sold as strictly non-exchangeable and non-transferable unless otherwise stated on the ticket;
20.2	Refunds for tickets are at the discretion of CAES management.
21.	Errors and Omissions
21.1	CAES makes every effort to ensure that all prices and descriptions quoted in its catalogue and on its Web Site are correct and accurate. However, the nature and speed of e-commerce data transfer and transaction processing makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, CAES will be entitled to rescind the contract, not with standing that it has already accepted the Customer's order, and CAES's liability in that event will be limited to the return of any money the Customer has paid in respect of that order;
21.2	A 'manifest error', as the term is used in sub-paragraph 22.1 above, means, in relation to an incorrect price, a price quoted in error by CAES which is more than 10% less than the price that would have been quoted had the mistake not been made.
22.	Disclaimer
	TO THE FULLEST EXTENT PERMITTED AT LAW, CAES IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, CAES DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
	Price and availability information is subject to change without notice. Except as specifically stated on this Web Site, to the fullest extent permitted at law, neither CAES nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web Site or the information, content, materials or products included on this Site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property CAES does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of CAES, its affiliates, directors, employees or other representatives.
	Privacy Policy
	In order for you to get the best possible use from our site it may be necessary, in some circumstances, for you to give us personal information about yourself. This policy tells you how we collect information from you, how we protect it and how we use it. We want to help make the Internet a safe experience. This Web Site is owned, controlled and run by CAES Circuits Limited (�CAES�). It is CAES's policy that we obey and respect the law in relation to privacy and protect your personal information from possible misuse. What type of information we collect about you
	We collect two 'types' or categories of information about you:
	The first type is information that personally identifies you. For example, your full name, your home (or work) address, your e-mail address, telephone number and postcode (�personally identifiable information�).
	Other information you give us, which by itself, is NOT personally identifiable. For example, whether you are male or female and the times and dates you use our services �non-personally identifiable information�).
	What we do with information
	Non-personally identifiable information allows us to see what 'types' of people use our site.
	We may share such non-personally identifiable aggregate information with our advertisers, business partners, sponsors and third parties, so that they can better understand what type of person uses our sites.
	Remember, this information is NOT personally identifiable information from which you can be identified.
	What we do with Personally Identifiable information
	We will only collect personally identifiable information when you purchase products on our Web Site:
	This personal information is ONLY used by CAES and it's affiliates and is NEVER shared with third parties, unless otherwise clearly stated at the time of collection or registration. Even then, it would only be shared when we have your permission to do so.
	Our Legal Obligation to Disclose Personal Information we hold about you
	The only time we will ever disclose personal information about you without your prior consent is when we believe in good faith that the law requires it.
	Our registration policy
	If you do register with us, you will receive an e-mail confirming your registration.
	Our Obligation in relation to personally identifiable information
	It is our responsibility to make sure that the personally identifiable information we have about you is correct and up to date.
	How we track your use of our site(s)
	In order to continually improve our Web Site it is useful to know which are the popular areas on our sites and how long our guests spend on them. We do this in a number of ways. These are explained below. Use of IP Addresses
	An IP address is a number that's automatically assigned to your computer whenever you're surfing the Web. Web servers, the big computers that 'serve up' Web pages, automatically identify your computer by it's IP address.
	CAES collects IP addresses for the purpose of system administration, and to create reports and to audit the use of our Web Site. When you use our Web Site, our servers or computers log your IP addresses. We do not link IP addresses to anything personally identifiable, which means that a you remain anonymous to us.
	Use of Cookies
	Cookies are pieces of information that a Web Site transfers to an individual's hard drive for record keeping purposes. Cookies make Web surfing easier for you by saving your preferences while you're at our site . WE NEVER SAVE PASSWORDS OR CREDIT CARD INFORMATION IN COOKIES.
	The use of cookies is common and beneficial. You'll find them in most major Web Sites. By showing how and when you use a site, cookies help us to see which areas are popular and which are not. Many improvements and updates are based on information provided by cookies. Cookies also help us to personalise pages to meet your needs.
	We will not use cookies to identify specific individuals (except in on-line purchases, which expire after you complete your shopping).
	Our sites do not use cookies to retrieve personally identifiable information from your computer that was not originally sent as a cookie. We do not use personally identifiable information transferred through cookies for any promotional or marketing purposes nor is that information shared with any third parties.
	You always have the option of disabling these cookies via your browser menu. Most browsers are initially set to accept cookies. If you prefer, you can set yours to refuse them or to tell you when they are being sent. However, it is possible that that some parts of the sites, will not operate properly if you disable these cookies.
	You may occasionally get cookies from our advertisers. We do not control these cookies. The use of advertising cookies sent by third party servers is standard in the internet industry.
	Links to other sites
	You should be aware that when you are on our Web Sites you could be directed to other sites that are beyond our control. There are links to other sites from CAES sites that take you outside our service and will not be governed by our privacy policy.
	Please keep in mind that whenever you give out personal information on-line-for example, via message boards or chat- that information can be collected and used by people you don't know. Remember, NEVER give out personal information on a chat or bulletin board.
	We strive to protect your identity and privacy, but we cannot guarantee the security of any information that you disclose on-line, and you do so at your own risk.
	Security Policy
	The importance of secure storage of your personally identifiable information is of utmost concern to us. We exercise great care in transmitting your information from your computer to our servers. Only those employees who need access to your information in order to do their jobs are allowed access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution. We will NEVER ask you for your password in an unsolicited phone call or e-mail. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information. Remember to sign out of CAES's Web Site and close your browser window when you have finished what you've been doing; this is to ensure that others cannot access your personal information and correspondence if your computer is accessible to others or if you share with someone else or are using a computer in a public place like a library or an internet caf�.
	Your acceptance of these terms
	By using this site, we assume that you have read this document carefully and understand and have followed it's advice. If you do not agree to this policy or to the advice we give, please do not use our Web Site. We reserve the right to make changes to this policy from time to time as necessary. Your continued use of this and other CAES sites following the posting of any such changes to these terms will mean you accept those changes