FAQs

Our FAQs should help with any questions you may have, but if once you’ve taken a look at these and you still have questions, please contact us.

General

When is the Silverstone Classic?

Our provisional dates for 2019 are 26-28 July.

These dates will remain provisional until the FIA meet in early December to rubber stamp the F1 calendar. 

What are your opening hours?

The gates open at 07:30 each morning. They close at 23:30 on Friday and Saturday, and at 18:30 on Sunday.

Qualifying on Friday is likely to run from around 09:00 until 19:00,  with racing from 09:00 until 21:00 on Saturday, and from 09:00 until 18:00 on Sunday.

There will be live music on both Friday and Saturday evenings until 23:00. These times are subject to change.

For those camping at Silverstone Woodlands, the campsite opens on Thursday 25th July from 09:00 and closes on Monday 29th July at 12:00. More details are here.

Is grandstand seating really free?

Grandstand seating is free, but not necessarily all grandstands are open. The event map will advise which grandstands are open and will be published closer to the event.

Do I need to buy a separate ticket for the live music?

The live music is included in the ticket price so an event ticket gains you access to the circuit including the live music in the evening. There is no separate concert ticket.  For more information regarding the tickets available, please click here. ​

I have an event ticket for Saturday - can I use this to see the music concert on Friday?

Unfortunately not - you need a Friday event ticket to watch the music on Friday and a Saturday ticket to watch the music on Saturday.

Is the funfair free of charge?

Yes, the vintage funfair rides on the Village Green are all free of charge. There is a fee for some of the activities and funfair rides in the Adrenaline Zone.

Can I bring my own food and drink to the event?

Yes, we allow guests to bring their own food and drink, we just ask that no glass bottles are brought in. Please note that our prohibited items list includes, but is not limited to, alcoholic beverages, illegal drugs, chemicals of any kind, drones, glass bottles, barbeques, mopeds, scooters and any other unauthorised motorised transport, ladders, laser pens, weapons or any offensive materials in whatever format. Please note that your bags may be searched before entering and any prohibited items may be confiscated.

Can I bring my baby to the Silverstone Classic?

Yes you are able to bring your baby to the event. The noise of the race cars can be quite loud so we would recommend ear defenders. Children 5 and under have free entry to the event, but you will need to order them a ticket via our website.

There are baby changing facilities throughout the site - the locations for which can be found on the event map, published closer to the event.

Site transport: Throughout the event, accessible buses (enabling wheelchair and pram access) will operate between the Village Green at the north end of the circuit infield and the International Paddock at the south end of the circuit infield, as well as on the perimeter road.

Site layout and conditions: The site is spread over 850 acres, some of which are fields. There are some hard-standing and tarmac areas together with stone paths and trackway, but the site can be difficult to negotiate. The weather can have a massive impact on how easy it is for people to move around the site, please take this into consideration when deciding on what equipment to bring with you.

Can I use a bicycle inside the circuit to get around?

Yes you can, you are free to use an un-motorised bicycle within the circuit.

Is there anything I can't bring to the event?

Yes. Prohibited items include but are not limited to alcoholic beverages, illegal drugs, chemicals of any kind, drones, glass bottles, barbeques, mopeds, scooters and any other unauthorised motorised transport, ladders, laser pens, weapons or any offensive materials in whatever format. Please note that your bags may be searched before entering and any prohibited items may be confiscated.

NO PETS are permitted onsite at the Silverstone Classic either, although fully trained and registered “assistance” dogs are welcome. Please contact the circuit on +44 (0) 8704 588 251 so that arrangements can be made prior to your arrival. It is however not recommended that animals be subjected to loud noises from some of our Motorsport activities. ‘Assistance’ dogs are not allowed in the paddock, garages or the pit lane. Please do not leave dogs locked in cars in car parking areas.

I am a competitor/race car preparer, can I park my trailer and support vehicle in the paddock?

The Paddocks are display areas open to the public and therefore solely for race cars and multi-car preparer trucks with awnings. Support vehicles and trailers must be parked in the designated areas. This will be detailed in your competitor packs and will be shown to you upon arrival by the paddock management team. 

 

Ticket- related

How can I buy tickets?

You can book easily and securely online here.

Alternatively you can call to book tickets on: +44 (0) 871 231 0849 (calls cost 13p per minute plus network extras).

When are tickets on sale until?

Our various ticket pricing periods are detailed here.

Tickets to the event are available in advance until midnight the Thursday before our festival weekend (Thursday 25th July 2019).

Bookings for Car Club Packages are only available until midnight on the 31st May – this is due to the complex logistics of accommodating over 100 car clubs over the weekend of the event.

How do I know if my booking was successful?

Once you have completed the booking form and submitted your order, you will get an email confirmation from our ticket agency - SEE Tickets. Please ensure that you enter your email address correctly when booking.

Your email confirmation will show details of your order including the number of tickets and booking reference.

Many email account providers offer a filter service to protect you from unwanted junk mail or 'spam'. It is possible that your email confirmation from us has been mistakenly filtered by this service; so if you do not receive email confirmation from us within 48 hours, please check your Junk Mail and/or Deleted Files folders first. If you still cannot find your confirmation email, you can request for it to be resent - by logging into the SEE Customer Services area here.

I’m having trouble purchasing tickets online, who can help me?

If for any reason you are having problems trying to purchase tickets online, please call +44 (0) 871 231 0849 to speak to a ticket agent.

Calls cost 13p per minute plus standard network charges.

I haven't received my confirmation email, what should I do?

If you haven't received your confirmation email, please allow up to 6 hours for it to reach you at busy periods and also check it hasn't gone into your junk mail folder.

If you still have trouble getting your confirmation email, you can check your order has gone through by logging into the SEE Customer Services area here and use the option on the next page to resend your confirmation email.

I have not received my tickets. When will my tickets be sent?

All tickets are sent electronically to the email address you provide after you have completed your order. Please bring these tickets with you to the event as they will be scanned upon entry.

If you can't find your ticket and have booked online, log into the SEE Customer Services area here - enter the email address used to purchase tickets and your ticket will be resent.

How do I order and pay for additional items to a booking I have already paid for?

You will have the option to book additional items e.g. camping, programmes, over ear radios etc. after you've placed your ticket order. You'll just need your booking reference number (on your original confirmation email), and follow the links that we'll update here once this function has been added closer to the event.

How do I get a reference number for my tickets?

You get one automatically as part of the booking process. If you buy online we'll send you a confirmation email that will include a booking reference number. If you buy over the phone we'll give you your booking reference at the end of placing your order.

You'll need your booking reference number if you want to order additional items after you have purchased your tickets online, so keep it safe.

All tickets are sent electronically with the exception of the Car Club Display Vehicle Passes and Hospitality tickets which will be dispatched a couple of weeks prior to the event.

Track the status of your tickets via the SEE Customer Services area here.

 

Can I cancel my order if I change my mind?

If you purchased Ticket Plan Protection when you bought the tickets, you may be eligible for a refund. The terms and conditions that relate to Ticket Plan Protection are detailed here.

In addition, our ticket partner, SEE Tickets, offers an ethical and convenient way to re-sell tickets, enabling you to sell and buy spare tickets, safely and securely, at the price you paid or less, via the Fan-to-Fan Marketplace. More information is here.

So, if you have an unwanted ticket and it is sold successfully through the Fan-to-Fan Marketplace, SEE Tickets will send you payment five days after the event takes place. Payment will only be made if the ticket is successfully sold. If it is not,  the only time we would offer a ticket refund is if the event is cancelled.

What's the transaction fee for?

The transaction fee covers the administrative costs of processing your order along with implementing infrastructure to facilitate ticket scanning onsite. The transaction fee applies per order not per ticket i.e. if you purchase six tickets, you only pay one transaction fee. 

Is your website secure?

Yes it is. For security when booking, your details are transmitted using industry standard 256 bit SSL (secure socket layer) encryption. You'll need to be using a browser compatible with SSL (most modern ones are).

I've lost my booking reference number - what can I do?

If you have booked online and lost your reference number, log into the SEE Customer Services area here - enter the email address used to purchase tickets and your booking confirmation will be resent.

If my address changes, how do I tell you about this?

You can change address details online by logging into the SEE Customer Services area here. Click on 'I want to change my delivery address' in the section 'Your Details'.

I am disabled can my personal assistant accompany me to the event?

As part of our commitment to make the Silverstone Classic accessible to all, we operate a Personal Assistant 2-4-1 ticket scheme.

All disabled visitors attending the Silverstone Classic on a paid for adult ticket are entitled to bring one assistant free of charge. Please note, if the disabled person is a child you will need to buy an adult ticket and claim a free child ticket.

Click here to complete the online Personal Assistant 2-4-1 ticket application form and for further eligibility criteria.

Is there parking available at the Silverstone Circuit?

Yes - all car parking is free in the public car parks. Just follow the signposting on your approach to the circuit. For information regarding disabled parking please click here.

How do I redeem my Buy a Gift voucher?

Email the following information to experience@silverstoneclassic.com:

- Your Buy a Gift voucher reference number

- The email address you would like your electronic tickets sent to

- Postal address of person redeeming the voucher

- A contact phone number in case of any issues

 

Can I leave and then re-enter the event?

Yes you can, but you can only re-enter if you're able to present your e-ticket again and if you have a stamp. If you leave the event but plan on returning, make sure to get a stamp on the way out. 

Camping-related

Is there camping close-by?

Absolutely, make a weekend of it - one day is never enough! Silverstone Woodlands campsite has fantastic facilities and is located a short walk (or tractor shuttle) from entry Gate 15 to the circuit. For more information and for details on other accommodation options please click here.

Is the camping at Silverstone Woodlands campsite booked per person or per pitch?

Camping is booked per person not per pitch. There is no strict pitch size (unless you have booked an electrical hookup) and the spaces are given on a first come basis.

How do I book camping at Silverstone Woodlands campsite?

You can buy camping tickets at the same time as purchasing your event tickets via our website - it is one easy process for you. Just select the relevant drop down menu and how many camping tickets you would like and pay for it at the end along with anything else you have ordered.

If you have already booked and paid for your tickets and you only want to buy camping tickets (but you want to link it to your booking), you do have the option to add them at a later date. You'll just need your booking reference number (on your original confirmation email), and follow the links that we'll update here once this function has been added, closer to the event.

Can I park my car next to my tent at Silverstone Woodlands campsite?

The campsite is pretty flexible and will allow you to park your car next to your tent within reason. If your car is awkwardly parked, you may be asked to move it to a more convenient position.

Can I park my car next to my motorhome in my electrical hookup pitch?

This depends on the size of your electrical hookup pitch, motorhome and car. If your car and motorhome fits within the pitch size then we are more than happy for you to park your car there. If they do not fit within the pitch size, then we advise you find a parking spot nearby. There is no designated parking for additional vehicles, but as long as your vehicle is not on anyone else's pitch or blocking a roadway then you are fine to park it.

Can I bring my dog to Silverstone Woodlands campsite?

Unfortunately NO PETS are permitted onsite at the Silverstone Classic or on Silverstone Woodlands campsite, although fully trained and registered “assistance” dogs are welcome. Please contact the circuit on +44 (0) 8704 588 251 so that arrangements can be made prior to your arrival. The campsite is located very close to the circuit and it is not recommended that animals be subjected to loud noises from motorsport activities. ‘Assistance’ dogs are not allowed in the paddock, garages or the pit lane.

Is the camping ticket cost included in the electrical hookup cost?

Unfortunately not - the camping ticket is a separate per person cost. If you would like an electrical hookup this costs an additional amount per electrical hookup pitch.

- A standard electrical hookup pitch (7mx8m) = £70

- A disabled area electrical hookup pitch (7mx8m) = £70

- A large electrical hookup pitch (6mx12m) = £90

Can I bring my generator to the Silverstone Woodlands campsite?

Unfortunately you cannot bring or use your own generator at the campsite. A limited number of electrical hookups are available to purchase at an additional cost.

 

Media-related

Where do I get media accreditation?

For more information regarding media accreditation, please click here.

I am a photographer, can I have a car pass to take my equipment anywhere in the circuit?

Unfortunately not. A shuttle service for media will operate from media sign-on to the media centre in the Silverstone 'Wing' and you can access the free buses around the site. 

Rocking & Racing

Live music line-up on Friday and Saturday evenings included  with all tickets

Book now

Official Partners

silverstone auctions

Adrian Flux

Gallet

Yokohama